Choosing the right wheelchair supplier is a crucial decision that can significantly impact the quality of life for individuals with mobility challenges.
Itβs essential to find a supplier who not only offers a wide range of high-quality products but also provides excellent customer service and ongoing support.
Choosing the right wheelchair is equally important for the person who’s going to be pushing it – as I discovered when Marigold was diagnosed with Juvenile Dermatomyositis (JDM) last year.
There’s a big difference between pushing a wheelchair with hard wheels and a wheelchair with air-filled tyres for example – both for you and your back!
So, what should you look for in a wheelchair supplier? Here are some top tips.
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What to look for in a wheelchair supplier
Extensive product range
A reputable wheelchair supplier should offer a diverse range of products to cater to various needs and preferences. Look for suppliers who stock wheelchairs from multiple manufacturers, as this indicates a commitment to providing options rather than pushing a single brand.
Consider suppliers who offer customisation options. Every individual’s needs are unique, and the ability to tailor a wheelchair to specific requirements can make a significant difference in comfort and functionality. This might include adjustable features, specialised seating systems, or the option to add accessories like oxygen tank holders or communication device mounts.
Expertise & professional advice
One of the most valuable assets a wheelchair supplier can offer is their expertise. Look for suppliers whose staff are knowledgeable about the products they sell and understand the needs of individuals with various mobility challenges. They should be able to provide informed advice on which wheelchair models might best suit your specific requirements, including your lifestyle, physical condition, and living environment.
Check if the supplier offers training on how to use and maintain your wheelchair. This can be particularly important for power wheelchairs or more complex models. Some suppliers might also provide resources like user manuals, maintenance guides, or online tutorials to support you in the long term. Talk to Mobility Solutions if youβre looking for wheelchairs in the Midlands. Their expert advice can help you to find the perfect option for you, and they offer free home demonstrations.
After-sales service & support
The relationship with your wheelchair supplier doesn’t end once you’ve made your purchase. Ongoing support and after-sales service are crucial aspects to consider. Look for suppliers who offer comprehensive after-sales support, including:
- Delivery and setup: The supplier should offer professional delivery and setup of your wheelchair, ensuring it’s properly adjusted for your needs.
- Maintenance and repairs: Regular maintenance is essential for keeping your wheelchair in good condition. Choose a supplier who offers maintenance services, including routine check-ups and repairs. They should have qualified technicians and a well-equipped workshop to handle various issues.
- Emergency support: Mobility equipment can sometimes develop unexpected issues. A good supplier should offer emergency support or loan chairs to ensure you’re not left without mobility assistance if your wheelchair needs repairs.
- Spare parts availability: Ensure the supplier keeps a good stock of spare parts or can quickly obtain them. This can significantly reduce downtime if your wheelchair needs repairs.
Quality & safety standards
When it comes to mobility equipment, quality and safety are paramount. Ensure that the supplier you choose works with reputable manufacturers who adhere to UK and European safety standards. Look for wheelchairs that comply with ISO standards and have CE marking, indicating they meet EU safety, health, and environmental requirements.
A trustworthy supplier should be transparent about the materials and construction of their wheelchairs. They should be able to provide information about weight capacities, durability testing, and any safety features of the chairs they sell.
Look for suppliers who offer warranties on their products. A good warranty can provide peace of mind and protect your investment. Be sure to understand the terms of the warranty, including what’s covered and for how long.
This is a collaborative post.
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